shipping policy
Shipping policy
Mainland UK
All postage delivery estimates are based on Royal Mail information provided and from the date of dispatch not purchase. All products on our store are packaged and posted from the UK. Please see below for all details.
DPD 48hrs
Delivery aim within 2-3 working days
Delivery from Monday To Saturday
(sometimes Sundays may vary by region and is not guaranteed)
Dispatched within 0-2 working days
Order Cost/ Weight £0-£199.99 (0-199grams). Postage Cost : £3.99
Order Cost/ Weight £0-£199.99 (≥ 200grams). Postage Cost : £3.99DPD Next Day 24
Delivery aim within 1-2 working days
Delivery from Monday To Saturday
(sometimes Sundays may vary by region and is not guaranteed)
1. Dispatch
We aim to dispatch all orders within 2 working days of purchase, with the exception of pre-order items (see pre order section). However we do try to dispatch all items within the same working day or if not the next working day. All items are only dispatched in normal working hours : 0900-1700 on working days : Monday - Friday, in customer purchase order.
All items are dispatched from the UK. If located outside of the UK the customer will be responsible for the payment of their local fees/duties if they are incurred.
2. Pre Orders
For all preorder items dispatch times please see item descriptions on the listing.
Please also read out Pre Order Policy here : https://pokepunk.com › pages › shipping-policy
Any in stock items purchased with preorder items will be sent upon the last preorder item coming into stock. Please make any purchases for in stock items separately to preorder items if wishing to receive within our in stock dispatch time.
If you wish to split your order after ordering; please feel free to contact us and we can work this out for you.
4. Wrong Address
It is the responsibility of the customer to make sure that the shipping address entered is correctly. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided an incorrect shipping address.
Orders that are returned to us as undeliverable because of incorrect shipping information may be subject to a restocking / return postage fee and re-delivery postage will have paid again before dispatch. This will be at our discretion.
You are solely responsible for the information you input into the delivery address, hence why we won't be able to compensate for any errors on behalf of customer error.
5. Lost/Stolen & Damaged Packages
pokepunk is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report to the local authorities. If your parcel is lost due to an error by the postage company.
In the unfortunate event of a missing, stolen or damaged parcel we can raise a claim process on your behalf with DPD ; if there is enough evidence for us to do so. This will also be at our sole discretion. This process can take up to 20 working days to conclude and we will only be able to update you when the claim concludes.
Please contact us at pokepunkltd@hotmail.com for any further information regarding shipping and dispatch.